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How to Find a Trusted House Cleaner in Brisbane

House cleaning is a time consuming business. In todays times with the average household spending their time on dealing with work, family, and other priorities, it can make cleaning your home properly a challenge and one that you'd sooner avoid.  As demands on our time increases, so does the choice of cleaning companies that are popping up all over the country almost on a daily basis .. all willing to do the work for you. Because there are so many companies available all offering the ‘best service’, ‘security checked staff’, ‘lowest rates’, etc. etc. the simple task of choosing and then engaging a house cleaning company can seem like a daunting task. However, by applying a few simple rules of thumb and a clear understanding of what to expect, you can select the best option and be satisfied with your choice.

Here are the Rules of Thumb when it comes to selecting your house cleaner and/or house cleaning company.

Decide what areas of your home need to be cleaned before calling the cleaning service companies. For instance, are there rooms or areas that are off-limits or specific areas that are more important for the service to focus on? Do you want them to do windows, laundry and ironing or only a basic house clean, such as dusting, wipe downs and mopping? This is a priority because once you know what you need, you can build a list of requirements to narrow down candidates as some companies offer extensive services only and if you are just wanting basic cleaning duties carried out, they may well be more expensive than others who just apply themselves to a standard house cleaning service.

Mention it to your family, friends, or neighbours and ask for referrals. If someone has used or is still using a cleaning company they are generally happy to share a positive experience with you. And you will also find that they will also share any negative experiences with you and this will allow you to form your own opinion on particular cleaning companies. There is also a chance that the referrer could receive a referral bonus of some description. So, better to ask now than discover later that someone you know and trust could have given you the ideal house cleaner.

Enquire if the company is insured. This is an important factor in your decision making process because if any accidents happen during the cleaning or if there is any theft , the likelihood of you receiving compensation is severely diminished if the cleaners are not insured. Also, there can be some liability on you if your cleaner/s causes any third party damage outside your home whilst under contract to you at the time. Ask if they have insurance and what does it cover because if they do not have cover, the responsibility will be yours as the homeowner.

Ask your list of potential companies to visit for a free consultation. Once you have got a list of companies you wish to select from, invite them to visit your home and give you a free consultation and quote. This involves a representative coming to your home to review the work you require to be done and supplying you with a firm price for the cleaning work. You must ask for this in writing and it must list in detail what they will do for you and how often.

Flat rate charging is preferable. If you have a flat rate charge you do not have to be overly concerned as to how long the cleaner/s takes to finish the job. With an hourly rate, it is too tempting for many to stretch it out a bit or, in the worst scenario, bill you for time they are not there for.

Try not to let the ‘cheapest quote’ become a determining factor. As with any service in any industry it is often the case that when one service is significantly cheaper than others, there is generally a good reason why that is. Maybe they cannot get work, maybe they have a poor reputation. They could be taking shortcuts and/or using low grade cleaning chemicals and tools. But there is also the possibility that they may just be starting out and want to build a customer base in which case, you may well benefit from that. But be wary of a deal that's too good to be true, because it often is too good to be true. A simple round of questions will soon tell you why they are cheaper and if you should be considering that cleaning company … or not!

Ask what kind of chemicals they will be using in your home. Many homes have pets and children, or family members suffering from allergies, so knowing what's in the cleaning bottles is essential. If the cleaning company is unable to tell you or if it uses cleaning products with ingredients that are unsuitable to your environment, then maybe you should consider choosing another company for your house cleaning requirements.

Choose a cleaning company that is happy to provide a satisfaction guarantee. Any service companies that take pride in what they are offering and carrying out will want to make sure you are happy with their cleaning service and ensure that in the event you have any issues, they will be taken care of promptly.

Pauline Berber
24 January 2015

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